Audrey.Hayes
May 13, 2020
"Ordered something from a 3rd party…"
Ordered something from a 3rd party vendor but didn't see it on the Rawlings website. I called their customer service and spoke to someone who took the time to find about a product and let me know that it was still in development. The CSR encouraged me to send an email for further information - so I did. I received a response within a couple of hours! The item I ordered from the 3rd party vendor did exist however, had not been approved for release at this time. I appreciated the communications from both the phone CSR and email representative. I am looking forward to when Rawlings will release this sports performance product.